Competence of contact center Profcallcenter in medicine and pharmacy is based on years of experience in servicing:
insurance companies (medical assistance),
pharmaceutical distributors (use of drugs advisory line),
stores, sales chains (contact center with order functions).
The company consists of consultants who have the appropriate profile preparation. The predominant majority of our consultants, in addition to the call center, have practical experience in medical field.
The main specialization of Profcallcenter is to serve customer’s calls of pharmacy chains.
Cooperation with Profcallcenter increases customer loyalty, allowing our partners to increase the average bill through competent operator’s advice.
Our pharmacy partners, included to the TOP-3 of CIS market, trust us in servicing their customers in the countries of their presence. The provision of services to retail networks, the number of sales units of which are extended to hundreds under each brand, we are proud to consider as a professional achievement of Profcallcenter.
Call center for medical institutions and clinics.
Profcallcenter' experienced in medical direction staff will tell your customers about your services list, will help you to find a more suitable medical service for your client, will prompt the schedule of your specialists' work, and will make an appointment for the client. In addition, we will help to inform your clients about the terms of clinical examination, routine vaccinations and the procedures of professional examinations. We will inform customers about new services and promotions in detail, will make a queue and conduct telephone presentations, invite for the special events, and form client databases for your medical institution.
Profcallcenter helps to strengthen care by their customers to other retail chains as well. The operators of our call center inform customers about current marketing campaigns and events, receive complaints, provide information on the working hours and addresses of sales outlets, answering other FAQs.
Increased demand is a unique service for the retail segment - advice on medical matters. Profcallcenter provides informational support to sales of medical supplies, children's range, food. Service is in demand among supermarkets, distance shops, distributors of pharmaceutical products, and other retailers.
Profcallcenter offers the service of customer orders receiving and processing to owners of a medical search sites and medicines catalogs, which are engaged in search of drugs.
Already in the first month of the interaction, the largest aggregators of pharmaceutical assortment with Profcallcenter have become a 10 % and more conversion of calls into orders of medicines. Also, the existence of its own CRM enables to provide integration with our partner’s accounting systems, proceeding instant identification of the customers and providing them with the necessary assistance by one call.
To calculate the base cost, you can use the on-line call center calculator.