You need to create an in-house call center - your own corporate call center, which operates as a division of the company.
How to begin? Whom should I entrust?
The creation and implementation of a turnkey call center are the services of the outsourcing company Profcallcenter.
We have got the positive experience in launching successful projects in almost any scale and type of business.
All the stages of creating a call-center "turnkey" are fixed during the preparation of the technical assignment when
we are choosing the equipment and software that will meet the needs of your business best
we are choosing telephone lines (stationary, mobile, 0-800 or 8-800, IP-telephony)
developing a scheme how to connect telephone lines
calculating the required number of operators
we develop scenarios (scrips) for operators
we develop a system of training, attestation, control, as well as motivation of personnel
we develop a scheme for integrating the call center services with your accounting system (CRM)
When the terms of reference are ready, a calendar plan for launching the call center and its deduction to the designed capacity is compiled.
In the process of all interaction, the employees of Profcallcenter provide comprehensive technical and consulting support.
Technical capabilities of the In-house call center, created "turnkey":
serving incoming lines
making outbound calls
flexible call routing
voice menu (IVR-menu)
unlimited number of operator workplaces
integration with the CRM of your organization
recording of telephone conversations
reporting on calls
Within the service:
certification and training of operators of the customer
training seminars conduction
sales techniques training to a group of operators
The price for a call center "turnkey" depends entirely on the functionality of the project.