Profcallcenter, as a round-the-clock omnichannel contact center, provides customer support and carries out sales both over the phone, and through social networks, instant messengers, online chat rooms on websites and mobile applications, SMS, forms on sites.

Omnichannel call center

Our omnichannel service center has all the technical capabilities to switch on-line communication channels among themselves, or to switch to a voice form of communication, on the client's request, and vice versa. At the same time, the whole history of communication with the client is saved, which is visible to any other operator who has access to the client's database.